OUR DELIVERY
We are committed to getting your order delivered as fast, efficiently and as safely as possible. The following contains some useful information regarding our delivery service.
General Home Delivery Information
Our standard ‘Free’ delivery refers to deliveries within most of mainland United Kingdom (England, Scotland and Wales) using our own and/or national carriers.
Deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland and Scottish Isles will incur an extra delivery charge and may possibly incur an extended lead time. (Please note that certain items may not be deliverable at all to these areas).
The following postcode prefixes may also incur an extra delivery charge depending on the carrier that is required for the goods in question:
AB CA20 DD FK IV KW KY PA PH
(These postcodes and also BT postcodes (Northern Ireland) are not ‘Next Day Delivery’ as advised by the automated email. Deliveries can take between 2-4 working days).
Please Note
Other postcodes (depending on the item purchased and carrier) may still be subject to additional charges, please see individual product pages for more details. In all cases for further information and clarification regarding delivery information and delivery surcharges please contact our dedicated Sales Team prior to placing your order on 0800 169 6016.
Product Specific Delivery Information:
a) BillyOh Wooden Playhouses
Standard ‘Free’ UK Mainland Delivery (This excludes all offshore islands plus the following postcode prefixes – AB, DD, HS, IV, KW, PH, PA20, PA41-49, PA60-78, ZE as we are unable to deliver to these areas). The following postcodes may also acquire an extended delivery lead time, these are:
PA, FK, KY, G, KA, ML, EH, TD, DG (Scotland MAINLAND ONLY) Delivery times may be extended by up to 7 days.
TR, PL, TQ, EX, TA, DT, BH (SOUTH WEST) delivery times may be extended by up to 5 days.
Please Note
This is a kerb side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us on 0800 169 6016. If a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.
b) Climbing Frames and Large Trampolines
Delivery to most UK mainland destinations, some areas may incur an extra delivery charge dependant on the piece of equipment purchased usually due to the size and/or weight of the equipment, please see individual product descriptions for details. Please Note: This is a kerb side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us on 0800 169 6016. In ALL cases please check that your delivery address postcode applies before ordering to avoid disappointment. If you are unsure or have further queries prior to placing your order, a member of our Sales Team will be happy to advise on delivery and/or any additional delivery surcharges applicable on 0800 169 6016.
Additional Information
Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order on line and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point. You are also agreeing to be bound by all terms and conditions that delivery companies have which are associated with us. These can be obtained by the companies own individual websites.
Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver all goods within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays.
Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only.
Order Confirmation
Once your order is placed we endeavour to send out a confirmation email, providing you with the applicable contact details as provided to us, your order reference number and estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made. You may track your order at any time, see below for details.
Delivery Estimates
We endeavour to deliver all orders within a maximum of 28 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.
Those located in offshore or remote mainland areas are those most likely to require a delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our dedicated sales team first for specialised advice prior to placing your order, they can be contacted on 0800 169 6016.
Next Working Day Deliveries
Where any next working day delivery is offered in the product pages, orders must be placed by 12 noon to be processed in time for a next day delivery. (Orders placed on Saturdays, Sundays, Bank Holidays and after 12 noon will be processed on the next working day). Next day deliveries cannot be guaranteed. Where we fail to meet our next day delivery obligation and the goods are subsequently delivered on another day we will refund the next day delivery charge to you so long as the error was on our part or that of our nominated carriers. We cannot refund the fee if the error was due to incorrect information being supplied at the time of order for this service which subsequently causes failure of the next day delivery.
Missed Delivery
If you miss the delivery of your order, you may incur a re-delivery charge as we have met or original delivery obligation with our first attempted delivery.
All delivery times quoted on the product pages and on our web site are Estimated Delivery times only and cannot be guaranteed.
Order Tracking
You can track your order at any time during the order process. To track your order contact Customer Services by emailing us or telephoning us on 0871 230 0380 quoting your order reference number. You may also track your order online, in your account section. Please view our full terms and conditions for more details.
