DELIVERY
We are committed to getting your order delivered as fast, efficiently and as safely as possible. The following contains some useful information regarding our delivery service.
General Delivery Information
Our standard ‘Free’ delivery refers to deliveries within most of mainland United Kingdom using our own and/or national carriers.
Product Specific Delivery Information:
a) BillyOh Storage Units & Mad Dash Playhouses
Surcharge and extended lead time areas are detailed below. Surcharges will be displayed on the product page, please select the relevant surcharge for your postcode area, If not added to your basket you will be contacted after the order has been placed for surcharge payment.
Please Note: This is a kerb side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver please contact us on 0800 0482 441. If a refuge vehicle can gain access then generally our delivery lorry should be able to but if in doubt please get in touch with us.
Scotland Delivery Information:
The following postcodes will incur a surcharge:
Zone 1: DG & TD
Zone 2: AB, DD, IV1-14, IV30-32, IV36 & PH (Mainland Only)
Zone 3: EH, FK, G, KA, KY, ML & PA
- Extended Lead Time Areas:
All Scotland postcode delivery times may be extended by an additional 10 - 15 working days
- Unable to Deliver to these Areas:
IV15-29, IV33-35, IV37+ & all KW
England & Wales Delivery Information:
- Surcharge Areas:
Wales: LD, LL14+, SA, SY10+
South West: BH, DT, EX, PL, TA, TQ, TR
- Extended Lead Time Areas:
Wales: LD, LL14+, SA, SY10+ may be extended by an additional 10 working days
South West: BH, DT, EX, PL, TA, TQ, TR may be extended by an additional 10-15 working days
South East: CT, ME, TN may be extended by an additional 5 - 10 working days
- Unable to Deliver to these Areas:
PO30+
Northern Ireland Delivery Information:
- Unable to Deliver to these Areas:
BT
b) All Other Products
Surcharge areas are detailed below – please note all surchargeable areas may incur an extended lead time by a further 5 working days and certain items may not be deliverable at all to these areas and cannot be purchased online. For more details please contact our sales team on 0800 0482 441
Scotland, England and Isle of Wight surcharges will be automatically applied during checkout through our own secure checkout process. Note: If you choose to checkout through Paypal / Google checkout you will be contacted after the order has been placed for surcharge payment.
Scotland Surcharges:
The following Scotland postcodes have a surcharge of £49.95
AB31 - AB38, AB40 - AB56, FK19 - FK21, IV, KW1 - KW14, PA21 - PA40, PH9, PH15 - PH40, PH49 & PH50
England Surcharges:
The following England postcodes have a surcharge of £49.95
CA20
Isle Of Wight Surcharges:
The following postcodes have a surcharge of £49.95
PO30+
Northern Ireland Surcharges:
For BT Postcodes please contact our Sales team on 0800 0482 441 as surcharges vary depending on the weight of the item - these surcharges will not be applied during checkout and you will be contacted after the order has been placed for surcharge payment.
Please Note: Other postcodes (depending on the item purchased and carrier) may still be subject to additional charges, please see individual product pages for more details. In all cases for further information and clarification regarding delivery information and delivery surcharges please contact our dedicated Sales Team prior to placing your order on 0800 0842 441.
Next Working Day and Saturday Delivery
We offer next day and Saturday delivery on many of our products at an additional charge, these delivery options will be available during our secure check out process after you have registered your details (These additional services cannot currently be ordered if you choose Google Checkout or Paypal as your method of payment) and are pending stock availability and postcode area. The order must be confirmed by 12 noon to be processed for a next day or Saturday delivery. Orders placed after this time and on a Saturday, Sunday or Bank Holiday will be processed the next working day. If a next day delivery is not met we will refund the charge. Please note: We do not normally deliver on Saturdays, Sundays and Bank holidays
- Next Day Delivery: £9.95
- Saturday Delivery: £29.95
Pick Your Delivery Day
Our 'Pick Your Delivery Day' service is only available on selected products and to certain postcodes. During the checkout process if this service is available to you, a delivery date where we are already delivering near your area will be automatically selected, you will be given the option to choose an alternative date if required. We will endeavour to deliver your items on your selected date, where it is not possible for us to do so you will be contacted to arrange an alternative delivery date.
Additional Information
Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order on line and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point.
Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver all goods within 28 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays.
Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only.
Order Confirmation
Once your order is placed we endeavour to send out a confirmation email, providing you with the applicable contact details as provided to us, your order reference number and estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made. You may track your order at any time, see below for details.
Delivery Estimates
We endeavour to deliver all orders within a maximum of 28 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.
Those located in offshore or remote mainland areas are those most likely to require a delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our dedicated sales team first for specialised advice prior to placing your order, they can be contacted on 0800 0482 441.
During adverse weather conditions our delivery service may be affected in some areas resulting in lead times being slightly longer than advertised. Every effort will be made to maintain service levels on behalf of our customers and where safe to do so, and depending on the local prevailing conditions, collections and deliveries will be attempted.
Missed Delivery
If you miss the delivery of your order, you may incur a re-delivery charge as we have met or original delivery obligation with our first attempted delivery.
All delivery times quoted on the product pages and on our web site are Estimated Delivery times only and cannot be guaranteed.
Order Tracking
You can track your order at any time during the order process. To track your order contact Customer Services by emailing us or telephoning us on 0871 230 0082 quoting your order reference number. You may also track your order online, in your account section. Please view our full terms and conditions for more details.
